Terms & Conditions
As a CSA member of Tomato Mountain Farm, you agree to:
Make alternate arrangements when necessary
♦ Please give us at least 48 hours' notice if you will be on vacation or otherwise need to cancel your box for one or more weeks.
♦ There are no refunds for missed weeks. Each week's excess shares are donated to to Rice Home in Evanston, which serves children awaiting foster placements. Donations are incorporated into daily meals and snacks.
♦ If you're gone, an easy solution is to have the box delivered as usual and have a friend pick it up from your home.
♦ If you're planning an extended absence, get in touch and we'll work out a solution, such as pro-rating your account or delivering to a neighbor or friend.
Understand our delivery schedule: Here is the delivery calendar for 2017.
Return the wax boxes each week, pint/quart containers when used, and unlabeled jars (with lids to keep the rims intact). You are urged to reuse or recycle plastic bags, labeled jars, and egg cartons.
Leave out a cooler if possible: It protects the veggies from excess heat and cold, keeps them safe from critters, and allows your driver to empty your box and take it.
Read our CSA newsletters! They're full of recipes, notes from the farm, and tips for using your share. We also use newsletters to communicate important information about deliveries, crops, and more.
Arrange payment: This seems obvious, but it's important! If your account falls into arrears, we will make multiple attempts to contact you before we stop making deliveries, though we reserve the right to do so immediately upon determining that you are behind on payments.
Wash all produce before eating and put frozen items in the freezer as soon as possible. We take the safety of your food and the health of your family/household seriously.
Recognize that farming is an inexact science and is subject to seasonal transitions, vagaries of weather and insect pressure. These links can help give you a picture of what's going on:
Recognize our need to remain financially sustainable: Most of what we grow goes to our CSA, but we also rely on farmers market sales to help make ends meet. For this, we may occasionally need to sell certain items (like small fruit tomatoes or spinach) at farmers markets while not putting the item in the share that week -- we've gotta make ends meet, and we promise to share the bounty with you whenever we reasonably can!
Be in touch right away if you have any problems: If your share didn't show up, an item was in bad condition or missing, or you have general complaints, let us know right away. We'll do our best to address the problem immediately.
If you need to cancel, just send us an email and we'll take care of it. We hope that doesn't happen, of course!